There are some important updates that will happen automatically to SIM cards used in Broadcaster engine controllers. These are the SIM cards inside Broadcaster 1+ units and on Broadcaster 2 units with side-mount cell modules. The SIM cards in the satellite modules use a different provider and are unaffected by these updates. These updates are planned for the European Union and the United Kingdom. Beginning in December, the cellular service provider will roll out automatic updates to SIMs. These updates are intended to improve network coverage and reliability.

• Updates will be rolled out in batches; not all units will receive an update at the same time. For customers with multiple units, this means their units will likely receive updates on different days.
• We do not know which units will be updated on which days.
• Units in the UK and Germany may begin receiving updates in December, with the rate of updates increasing in January. The Netherlands will not see updates start until March 2026.
• When the update happens on a unit, it will disconnect and reconnect within about 5 minutes.

For customers in these affected regions, we recommend powering on units about 20-30 minutes before they are needed, to allow updates to happen. It is still possible that a disruption could happen to units during pumping, but we are hoping that customers can plan ahead and turn on units long enough before pumping to allow these disruptions to happen before pumping begins.

If you have questions about this planned maintenance, please phone us at 1-855-386-9679.

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