Planned Upgrades 🇪🇺 🇬🇧

Important Information About Broadcaster Cellular Communication Updates in the European Union and United Kingdom 

There are some important updates that will happen automatically to SIM cards used in Broadcaster engine controllers. These are the SIM cards inside Broadcaster 1+ units and on Broadcaster 2 units with side-mount cell modules. The SIM cards in the satellite modules use a different provider and are unaffected by these updates. These updates are planned for the European Union and the United Kingdom. Beginning in December, the cellular service provider will roll out automatic updates to SIMs. These updates are intended to improve network coverage and reliability.

  • Updates will be rolled out in batches; not all units will receive an update at the same time. For customers with multiple units, this means their units will likely receive updates on different days.
  • We do not know which units will be updated on which days.
  • Units in the UK and Germany may begin receiving updates in December, with the rate of updates increasing in January. The Netherlands will not see updates start until March 2026.
  • When the update happens on a unit, it will disconnect and reconnect within about 5 minutes.

For customers in these affected regions, we recommend powering on units about 20-30 minutes before they are needed, to allow updates to happen. It is still possible that a disruption could happen to units during pumping, but we are hoping that customers can plan ahead and turn on units long enough before pumping to allow these disruptions to happen before pumping begins.

If you have questions about this planned maintenance, please phone us at 1-855-386-9679.

Notice

Our satellite provider will be undergoing planned maintenance in the morning on Monday, December 15, 2025 for up to four hours. 

On Monday, December 15 beginning at 13:00 UTC, Orbcomm will be conducting planned maintenance of their ground station infrastructure in North America. Only satellite traffic in the North American region is expected to be affected. This maintainance window is 4 hours long. We expect a brief interruption in communication for those using satellite modules during this time with communication being intermittent for upwards of five minutes during this four-hour window. During this time, communication between Broadcaster engine controllers, remote tablets and the web portal may be interrupted for those using Orbcomm satellite modules.

Customers should be unaffected if they are:

  • Using a Broadcaster engine controller without the use of a satellite module
  • Using a Broadcaster engine controller with the 900MHz radio only
  • Using a Broadcaster engine controller with a cell module (standard on Broadcaster 1+ units and optional on Broadcaster 2 units)
  • NOT operating equipment during this four-hour window
  • NOT operating equipment in North America

Click here to see when this time window is in your time zone.

SunovaWorX will monitor these upgrades and will issue updated information right here on the web portal, should it arise.

If you have questions about this planned maintenance, please phone us at 1-855-386-9679.

We apologize for the inconvenience and hope that operators can plan ahead.

Log in

Forgot your password?